Frequently Asked Questions
All your answers
in one place — fabji
All your questions about accounts, bonuses, deposits, VIP, and mobile gaming — find detailed answers to everything here.
Whether you're new to fabji or a regular player, you may have questions or run into issues with your gaming experience. On this page we've provided clear answers to over 20 questions covering account verification, VIP cashback, welcome bonus terms, how to deposit with bKash and Nagad, and tips for playing on a mobile browser. If you can't find your question, contact our 24/7 live chat.
fabji FAQ — Detailed Questions & Answers
Account Verification
fabji usually sends a verification request when you submit your first significant withdrawal or when unusual activity is detected on your account. Verification may also be required to confirm your identity as part of bonus-related activity. Completing the process makes future transactions faster and more secure.
If your verification is rejected, first read the reason for the rejection carefully. Re-upload any blurry or partially cut-off images clearly. If your name doesn't match, make sure it matches the name registered on your mobile wallet. If the issue persists, contact fabji support directly via live chat — they will guide you on the next steps.
Verification confirms that the account is being used by its actual owner. It is an important layer of protection against account theft, unauthorized access, and fraud. At fabji, identity verification is a required step as part of SSL encryption and ensuring fair play, keeping your money and information secure.
Yes, this is very important. The name you registered on your fabji account must exactly match the name registered on your bKash, Nagad, Rocket, or Upay wallet. A name mismatch can block the withdrawal process and cause verification to fail. You should enter the correct name at the time of registration.
VIP Program
fabji has four VIP levels: Bronze — up to 0.2% cashback per week; Silver — up to 0.4% cashback per week; Gold — up to 0.6% cashback per week; and Platinum — up to 0.8% cashback per week. To move to a higher tier, you need to play regularly and maintain activity.
To move from Bronze to Platinum, you need to stay consistently active on fabji. The more time and bets you invest in games and the longer you maintain activity, the sooner you'll have the opportunity to advance to the next level. The system automatically monitors your progress and you will be notified when you qualify.
At the end of each week, a fixed percentage of your total bets is added to your account as cashback. The higher your VIP level, the higher the cashback rate — starting from up to 0.2% at Bronze up to 0.8% at Platinum. This cashback is credited directly to your main balance, so no separate claim is needed.
In addition to cashback, higher VIP level members may receive priority support, early access to special promotions, and personalized offers. fabji's goal is to give loyal players extra value. For details on specific benefits, speak with VIP support via live chat.
Bonuses & Offers
Slots, fishing games, and most casino games generally count toward the wagering requirement. However, some games may count at a partial or zero rate. Check fabji's terms and conditions page or ask via live chat for the exact list, as rules may vary by game category.
No, the 150% welcome bonus can only be received once per player — at the time of the first deposit. Each account is considered one account per individual. Attempting to claim the bonus by opening multiple accounts will be treated as a violation of fabji's policy and action may be taken against the accounts involved.
Yes, you can cancel a bonus before the wagering requirement is fulfilled. However, cancelling the bonus will also cancel any winnings earned from that bonus. Contact the support team to cancel a bonus. Read the terms and conditions carefully before cancelling.
Each bonus has its own validity period, which is communicated at the time of bonus activation. If the wagering requirement is not fulfilled within the set time, the bonus and any winnings earned from it may be cancelled. After claiming a bonus at fabji, play with the expiry in mind, and if you have any questions, ask support in advance.
fabji's welcome bonus is 150% on the first deposit, up to ৳20,000 — for example: deposit ৳1,000 and get ৳1,500 bonus, totalling ৳2,500. The wagering requirement is 25 times the bonus amount (not deposit + bonus). For example: ৳1,500 bonus × 25 = ৳37,500 in total bets required before withdrawing winnings from the bonus.
Deposit Questions
The minimum deposit amount at fabji across all payment methods is ৳300. Whether you deposit via bKash, Nagad, Rocket, or Upay, the minimum limit is the same. This amount gives new players the opportunity to try out the platform at low risk.
Log in to your fabji account and go to the deposit section. Select Nagad and enter the amount. Send the specified amount to the fabji Nagad number shown, then confirm with the transaction ID. The money will be added to your account shortly. If there is an issue, share your transaction ID via live chat.
Yes, bKash is one of fabji's primary payment methods. Select bKash in the deposit section, follow the amount and transaction instructions, and complete the payment via your bKash app or dial code. You can deposit from a minimum of ৳300 and the process is usually completed within a few minutes.
fabji does not impose any additional charge on deposits itself. However, your mobile wallet service (bKash, Nagad, Rocket, or Upay) may charge a transaction fee according to their own policy. It's a good idea to check your wallet's fee structure before depositing.
Wait a few minutes, as there can sometimes be a slight delay due to server load. If the issue continues, contact fabji live chat with your transaction ID, amount, and time. The support team will verify manually and resolve it quickly. Never send the same payment a second time.
Playing on Mobile
Yes, fabji is fully mobile-friendly. There is no need to download a separate app — go directly to the website on Chrome, Firefox, or any modern mobile browser, log in, and start playing. The interface automatically adjusts to fit smaller screens.
When your connection is restored, re-enter the website — in most cases the game continues from where it left off or the round is completed. For slot games, results are secured through server-side resolution. If something seems wrong, notify live chat immediately — the support team can check the game history.
On Android using Chrome, select "Add to Home screen" from the browser menu. On iPhone in Safari, press the share button and select "Add to Home Screen". This lets you open fabji directly from your home screen, much like an app.
First, clear your browser's cache and cookies. In Chrome, go to Settings > Privacy > Clear browsing data and clear the cache. Then restart the browser and open fabji again. If your internet speed is slow, switch to Wi-Fi or a better network. If the issue persists, let us know via live chat.
fabji runs smoothly on both Android and iOS platforms on up-to-date browsers. Older operating systems or devices with very low RAM may experience some slowness. For the best experience, use Android 9+ or iOS 14+ and the latest version of Chrome or Safari. fabji is also fully functional on desktop browsers.
Still have questions?
We're ready to help
If you didn't find your answer on this page, fabji's support team is always by your side. Reach out in Bengali or English — whichever you prefer.
24/7 Live Chat
Click the live chat button on the site for instant assistance — any time, any day.
Email Support
For detailed issues, write to: [email protected] — you'll get a reply in both Bengali and English.