fabji's Privacy Policy
The security of your personal information is our highest priority. fabji stores your information using SSL encryption and strict data protection practices.
Table of Contents
1. Introduction
fabji is a safe and reliable online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about the types of information we collect, how that information is used, and the steps we take to protect your data.
This policy applies to all services provided through fabji's website, mobile site, and other digital services. When you use our platform — whether creating an account, playing games, completing transactions, or contacting customer support — we collect and process certain information.
fabji believes your personal information belongs to you. We never share your information with third parties for commercial purposes without your permission. All of our data processing activities are conducted on the principles of transparency, fairness, and security.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account or log in to fabji, we may collect the following information:
- Full name and date of birth
- Email address and phone number
- Payment information (bKash, Nagad, Rocket, Upay mobile numbers)
- Documents required for identity verification
- Messages and contact details sent to customer support
2.2 Automatically Collected Information
While you use the platform, we automatically collect the following information:
- IP address and device identifier
- Browser type and operating system details
- Session duration and page visit patterns
- Data collected from cookies and web beacons
- Transaction history and gaming activity logs
3. Purpose of Information Use
fabji uses the information we collect for the following legitimate purposes:
3.1 Service Delivery and Operations
Your information is used to create and manage your account, verify your identity, process deposit and withdrawal transactions, and provide uninterrupted gaming services. This information is also essential for improving our service quality and resolving technical issues.
3.2 Security and Fraud Prevention
We analyse your information to prevent unauthorised access to accounts, detect suspicious transactions, and maintain the security of the platform. This directly contributes to protecting your account and funds.
3.3 Communication and Customer Support
We use your contact information to communicate with you on important account-related matters, provide technical assistance, and respond to your complaints and questions. fabji's 24/7 live chat and email support team is able to provide you with prompt and effective assistance based on this information.
3.4 Ensuring Responsible Gaming
We use information to monitor your gaming activity and ensure compliance with responsible gaming policies. If any user is at risk of excessive gaming, we can provide the necessary support.
3.5 Technical Development
Information is used for analytical purposes to improve our platform's performance, user experience, and gaming environment. This analysis is conducted in a fully anonymised manner.
4. Information Storage & Security
Security Measures
fabji applies industry-leading technical and organisational measures to protect your personal information. Our security framework operates at the following levels:
- SSL/TLS Encryption: All data transfers between your browser and our servers are completed through encrypted channels
- Database Encryption: Stored sensitive information is kept in an encrypted state
- Access Control: Only authorised personnel can access your information, and only as required for specific tasks
- Regular Security Audits: Our systems undergo regular security audits
- Firewall & Anti-Malware: Multi-layered cyber security measures are active
Data Retention Period
We retain your information only for as long as it is necessary. As a general policy:
- Data for active accounts is retained for as long as the account remains active
- Data for inactive accounts is kept for a specified period in accordance with legal obligations
- Financial transaction records are retained in accordance with regulatory requirements
- Unnecessary data is deleted as promptly as possible following an account closure request
5. Sharing Information with Third Parties
However, in certain circumstances we may share limited information with trusted third parties. Strict rules apply in these cases:
5.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these service providers. This information is used solely for verifying and completing transactions.
5.2 Technology Service Partners
Gaming software providers, server hosting, and security service providers assist in operating our technical infrastructure. These partners may only use information for specific tasks and are required to comply with our privacy standards.
5.3 Legal Obligations
If disclosure of information is legally required due to a court order, regulatory authority directive, or applicable legal requirements, we may provide the necessary information to the relevant authorities. In such cases, only the information legally required is shared.
5.4 What We Never Do
- Sell or rent your information to advertisers
- Share information for marketing purposes without your consent
- Transfer information to unrelated business entities
- Use your information in an unauthorised or non-transparent manner
6. Cookie Policy
What Are Cookies and Why Are They Used
Cookies are small text files stored on your device. fabji uses cookies for various purposes:
- Essential Cookies: Essential for login sessions and security
- Functional Cookies: To remember your preferences and settings
- Analytical Cookies: To collect anonymous usage data for improving site performance
Cookie Controls
You can manage cookies through your browser settings. However, disabling certain essential cookies may affect some site functionality.
Most modern browsers offer you the following options:
- The option to accept or reject cookies
- The ability to delete individual cookies
- The ability to block third-party cookies
7. Your Rights
fabji believes that every user has specific rights over their own information. We are committed to respecting those rights:
Right to Access
You may request details of the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
Subject to certain conditions, you may request that your information be deleted.
Right to Object to Processing
In certain cases, you have the right to object to the processing of your information.
Right to Data Portability
You have the right to request your information in a portable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
To exercise these rights, contact us at [email protected] or submit a request via live chat. We will respond to your request as promptly as possible.
8. Protection of Minors
fabji is highly sensitive about the protection of minors. We never knowingly collect, store, or process the personal information of any individual under the age of 21.
The account registration process includes an age verification step. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.
If a parent or guardian suspects that their child is using our platform, please contact us at [email protected]. We will take action promptly.
9. Policy Changes
fabji may update this privacy policy from time to time. This may be due to legal changes, the use of new technology, the introduction of new services, or changes in our business operations.
For any significant changes, we will notify you in advance. The notification will be sent to your registered email address or displayed clearly when you access the platform.
If you continue to use the platform after a policy change, it will be assumed that you have accepted the updated policy. We therefore recommend that you visit this page regularly.
The updated policy will always be available on this page of the fabji website. If you need a copy of a previous version, please contact our support team.
10. Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact the fabji privacy team. Our dedicated team is ready to assist you in both Bengali and English.
Live Chat
Active 24/7 — visit the site to start a chat
We always try to respond to your request as quickly as possible. More complex privacy-related matters may take a little longer, as we want to properly verify your request and take the necessary steps.
Enjoy games safely at fabji
Your information is secure, your gaming experience is uninterrupted. Our support team is always by your side.